Refund policy

L&F Luxe – Refund & Return Policy

All Sales Are Final

At L&F Luxe, we pride ourselves on providing the highest quality products and exceptional service. Due to the personal and hygienic nature of our extensions products, all sales are strictly final.

We do not accept returns, offer refunds, or process exchanges for any items purchased through our website, social media channels, or direct orders under any circumstances.

Important Details

  • Order Accuracy: Please carefully review your order details—including hair texture, length, color, and quantity before completing your purchase. Once an order is submitted, it cannot be canceled, modified, or refunded.

  • Sale & Promotional Items: All promotional, discounted, or sale items are final sale.

Damaged or Incorrect Items

While we maintain strict quality control standards, if you receive an item that is defective or incorrect due to an error on our part:

  1. Contact us via Direct Message or at gntbusinesses@gmail.com within 48 hours of package delivery.

  2. Provide your order number, a clear description of the issue, and photos/videos of the unopened item in its original packaging.

  3. Items must remain untouched, unworn, unwashed, and with all original tags/bands intact to be considered for a store credit or replacement at our sole discretion.

Shipping & Lost Packages

L&F Luxe is not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier. Please ensure your shipping address is correct at checkout.

By placing an order with L&F Luxe, you acknowledge that you have read, understood, and agreed to this All Sales Final policy.